Shipping & Returns


Signature on Delivery

Most of our parcels require a signature on delivery. If you wish to leave your parcel without a signature. Please contact us or leave a note when ordering. Please note we will not be responsible for any lost and stolen parcels if no signature is required.


Tracking Number

Australian Post will email a tracking link to you after shipment. If you have not received any update after 24 hours, please check your spam folder.

Track your parcel from Auspost website:

Change of Mind Returns

Please choose carefully as refunds are not provided where you have simply changed your mind. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact Customer Service via email or the “CONTACT US” form within 24 hours of accepting delivery. After reviewing the claim, we will contact you to discuss the options available to resolve the issue.

Warranty Returns and Repairs

You may return goods for warranty by contacting our Customer Service Team. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Our staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Cancel Item(s) From a Pending Order

Please contact our team member to assist you to cancel your item(s) on a case-by-case basis.

The credit card processing fee (~3%) is non-refundable on change-of-mind cancellations.

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